Gama CRM
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Fair Use Policy

Gama CRM's fair use conditions, REST API limits, usage notices and measures to protect platform stability.

This policy is part of Gama CRM's Terms of Service and aims to keep the service stable and fair for all customers.

1. API requests included per plan

Each plan includes a monthly REST API request capacity:

  • Starter: 10,000 requests/mo.
  • Growth: 75,000 requests/mo.
  • Business: 300,000 requests/mo.
  • Enterprise: 1,000,000 requests/mo.
We do not apply an automatic cutoff exactly at 100%. The limit works as a capacity and fair-use policy, not as an abrupt business interruption.

2. Notices and tolerance

  • The customer may be notified upon reaching approximately 80% of the monthly limit.
  • A new notice may be issued upon reaching or exceeding 100%.
  • Gama CRM may allow reasonable temporary tolerance to avoid unexpected interruptions.
  • If the overage is recurring or substantial, we may request an upgrade to a higher plan or agree on additional capacity.

3. Abusive use or faulty automations

The API may not be used in a way that degrades the service, generates artificial traffic, loops, uncontrolled retries, scraping, attacks, spam, or requests without a legitimate operational purpose.

4. Service protection

We may apply temporary technical limits, rate limiting or preventive measures when an integration threatens the stability, security or availability of the service.

5. Messaging

API request limits are not the same as the number of messages allowed by WhatsApp. Meta's messaging policies, quality, limits and rates are governed by WhatsApp Business Platform rules.

6. Capacity changes

Plan-included limits may evolve. Material changes will be communicated per the Terms of Service.