1. Service description
Gama CRM is a platform for managing conversations, contacts, WhatsApp accounts, templates, users, REST integrations and related business messaging functionality.
2. Accounts and security
Customers must provide accurate information, protect credentials, restrict access to authorized personnel, and remain responsible for activity performed with their users and API keys.
Each Gama CRM user is personal and individual. Credentials must not be shared between multiple people. For security and to respect contracted user limits, each user may maintain only one active session at a time; logging in from another browser or device will automatically close the previous session. Companies that need simultaneous access for more people must create additional users under their plan or add-ons.
3. Plans and capacity
Each plan includes limits for accounts, users, API requests and other capabilities published on the pricing page. Customers may purchase add-ons or change plans as their operation requires.
4. REST API usage
The API must be used for legitimate business integrations. Monthly limits, notices, tolerance, rate limiting and treatment of overages are described in the Fair Use Policy, which forms part of these terms.
5. WhatsApp and Meta
WhatsApp and Meta are third-party services. Gama CRM does not control their policies, rates, availability, account quality, restrictions, blocks or product changes. The customer agrees to comply with applicable WhatsApp Business Platform policies.
6. Messaging and consent
The customer is responsible for having appropriate consent, legal basis and purpose to contact its users. Spam, fraud, abuse, illegal content, or using Gama CRM to bypass third-party controls is not permitted.
7. Billing
The Gama CRM subscription, add-ons and professional services are billed as contracted. Meta charges may be billed directly by Meta or managed under a commercial agreement. The WhatsApp Cloud API Policy explains the separation between both costs.
8. Onboarding and professional services
When assisted onboarding is purchased, its scope is governed by the Onboarding Terms. Custom integrations and development are quoted separately.
9. Availability
We work to maintain high availability but do not guarantee uninterrupted operation. Maintenance, infrastructure failures or third-party provider interruptions may occur.
10. Suspension
We may limit or suspend the service for non-payment, abuse, security risk, violation of these terms, use that affects other customers, or non-compliance with Meta/WhatsApp policies.
11. Data and privacy
Data processing is described in our Privacy Policy and on the Data Deletion page.
12. Intellectual property
Gama CRM, its software, design, documentation and brand are the property of Gama Technologies LLC or its respective licensors. Purchasing the service does not transfer intellectual property to the customer.
13. Changes
We may update these terms, capabilities and policies. Material changes will be communicated through reasonable means and the current version will be published on this site.
14. Incorporated policies
15. Contact
Questions about the service: [email protected].