Multi-agent WhatsApp for teams that need continuity
Let several people work on assigned accounts, share history, and stay organized when customer service depends on more than one user.
Assigned users
Define who works with each account and what their role is.
Shared history
All authorized participants can see the service context.
Multiple accounts
Control more than one WhatsApp number from the same environment.
Less dependence on one person
Operation no longer relies solely on a single agent's phone.
One account can be handled by several people without losing context
When support, sales or follow-up require handoffs or involve several areas, the multi-agent model keeps continuity and visibility.
- Messages and replies stay visible within the same operation.
- The company can organize official accounts by customer, unit or brand.
- History helps avoid duplicate replies or lost context.
Organize numbers, teams and service flows
Multi-agent capability isn't just about several people seeing messages. It also opens the door to separate operations by account, customer or business need.
Typical cases
- Sales and technical support using different accounts.
- Teams sharing one account for continuity of service.
- Companies managing several numbers from a single platform.
- Operations that need internal channel traceability.
More order for the business, a better experience for customers
Continuity
The customer doesn't depend on one single person to be served.
Visibility
Shared history reduces confusion and improves follow-up.
Scale
Grow toward more users, more accounts and more processes.
Control
The company keeps ownership and traceability of its channel.
Looking for a WhatsApp operation that's less dependent and more organized?
We can show you how Gama CRM helps you work with several people and several accounts from one platform.